Mail Folder

SignedOn uses a maildir system, which means that all email boxes and messages are stored as files in folders on your account.

To access these files and folders:

  1. Log into cPanel.
  2. In the Files section, click File Manager.
  3. Select Home Directory and click Go.
  4. Open the mail folder.
    Note: The new, cur, temp, .Trash, and .Sent folders within the mail folder are NOT for any user-created email accounts. They are actually folders for the cPanel username.
  5. Inside the mail folder, find the folder for the domain of the desired email address.
  6. Inside the domain folder you will find a folder for each email user for that domain. For example, when looking for webmaster@example.com, open the example.com folder; inside you will find a webmaster folder along with any other email accounts for that domain.
  7. Open the folder for the desired email address and you will find the new, cur, temp, .Trash and .Sent folders for that particular email account.

We do not recommend that you change anything in these folders; however, accessing these folders can be very convenient if you want to mass delete a large number of emails or email accounts.

...Need more help than this? Our engineers are on-staff & happy to help. Contact support@signedon.com & describe the issue you are having, we'll respond within the hour with simple steps to solving the issue and a quote if you'd prefer to leave it to the experts. Our website development clients recieve regular backups & managed email. This tutorial is for advanced users looking for a resource.

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